Privacy policy
We are a small dairy, not an ad network. Here is exactly what we collect and why.
What we collect
When you order or message us, we receive whatever you send on WhatsApp or through the contact form: your name, mobile number, delivery address and the message itself. The website itself sets no cookies and runs no analytics or tracking scripts.
We do not collect payment card details. Cash is paid to the rider; bKash and Nagad payments go through those providers under their own terms.
What we use it for
To confirm and deliver your order, to answer your question, and to let you know about an order you have already placed. If you ask us to tell you when new products land, we will message you once when they do, and never otherwise.
We do not sell, rent or share your details with anyone outside Kalponik Dairy, except the rider delivering your order and the courier partner when we use one.
How long we keep it
Order messages stay in our WhatsApp business account for twelve months so we can resolve any complaint, then they are deleted. Trade accounts are kept for as long as the account is active plus the period required for tax records.
Your rights
Message us on WhatsApp or email hello@kalponikdairy.com and we will show you what we hold about you, correct it or delete it within seven days. Deleting it may mean we can no longer honour a pending order.
Terms of service
The short version: you order, we confirm, we deliver, you pay. The details:
Placing an order
An order is placed when you send us a WhatsApp message asking for specific products, and accepted when we reply confirming the items, price and delivery slot. Until we confirm, no contract exists and prices may change.
Prices on the website are in Bangladeshi Taka and include VAT where applicable. Delivery may be charged separately and is quoted before we confirm.
Availability
Everything is made in small batches from fresh milk, so a product can sell out or a batch can fail our own checks. If we cannot fill your order we will tell you before the delivery slot and either offer an alternative or cancel without charge.
Payment
Cash on delivery, or bKash and Nagad before dispatch. Trade accounts are invoiced monthly with fourteen-day terms. Unpaid trade invoices pause the account until settled.
Our liability
We are responsible for the product being what we said it is and arriving in the condition we promised. We are not responsible for loss caused by storage or handling after delivery, or by use beyond the date on the pack.
These terms are governed by the laws of Bangladesh. If any part is found unenforceable, the rest still applies.
Delivery policy
Cold from press to door is a promise, so here is how we keep it.
Where and when
We deliver across most of Dhaka city, currently Dhanmondi, Gulshan, Banani, Baridhara, Bashundhara, Uttara, Mirpur, Mohammadpur and Old Dhaka. Orders confirmed before 9pm are delivered the next morning between 8am and 2pm. Outside these areas, ask and we will tell you honestly whether a van passes nearby.
Cold chain
Every product leaves Savar at 4°C in a refrigerated van or an insulated box with ice packs, and the rider hands it to you cold. If a pack arrives warm to the touch, do not accept it. Tell the rider and message us, and we will replace it at no charge.
Someone must be there
Because the product needs a fridge, we do not leave parcels unattended. If nobody is at the address, the rider will call the number on the order and wait ten minutes. After that the order returns to us and we will arrange a second attempt, which may carry a delivery charge.
Delivery charges
Home orders over ৳1,000 are delivered free. Below that, a flat charge is quoted when we confirm. Standing trade orders are delivered free on the agreed weekly schedule.
Returns & refunds
Fresh food cannot be resold, so we handle problems by replacing or refunding, not by taking product back.
If something is wrong
If a product arrives damaged, warm, past its date, or is not what you ordered, message us a photo on WhatsApp within 24 hours of delivery. We will replace it with the next delivery or refund the item, whichever you prefer. No forms, no argument.
If you simply changed your mind
Cheese is perishable, so we cannot accept returns or give refunds on products that were delivered correctly and in good condition. You can cancel an order without charge at any time before it is dispatched, usually up to 9pm the evening before.
How refunds are paid
Refunds go back the way you paid: bKash or Nagad within three working days, or as a credit against the next cash order. Trade accounts receive a credit note against the next invoice.